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PLEASE TAKE NOTE:
By purchasing a our Pint-on-demand product (the “Product”), you are entering into a legally binding agreement with Heart & Soul Whisperer Art Gallery Pty ltd. (“Company”, “we”, “us”, “our”). Please read these Pre-Sale Terms and Conditions (“Terms”) thoroughly before making a purchase. If you do not accept these Terms, you should not proceed with your transaction.
All our Fine Art prints are printed to the highest industry quality by a fine art Master printer using fully archival Ilford Media. Also known as giclée, this printing method produced a distinct color accuracy and unparalleled detail.
As long as the artwork is properly treated, framed to the correct standards, and hung in a suitable environment, it will last for many generations, from 40 to 60 years or more. However, the print can last over 200 years in the photo album, approximately 40 – 60 years on display behind glass (light fastness) and 10 years without the glass (gas fastness).
Our prints are museum-quality, printed with archival pigment inks on different Premium Prestige Ilford media. My master printmaker have a sterling reputation for producing the finest archival photographic prints on various types of media. Click here for details about Media Choices
AMAZING RESULTS – our papers, together with our archival inks, produce the most stunning images. The images are sharp, colours are brilliant and contrast is just superb.
Our fine art photographs are captured using some of the world’s most remarkable medium format camera and other photographic equipment. With resolutions of up to 300 million pixels and printed on our ultra-high definition print systems, you’ll be able to view every detail across the whole frame of your fine art print.
Coloured photographs have been captured using the best medium format camera systems in the world with Phase One 100 Megapixel delivering ultra-high resolution images and stunning levels of detail. The print on every image onto stunning archival-grade fine art gallery papers – meaning what you see in real life is exactly what you get to hang on your wall.
Black and White Photographs have been captured using Leica M Monochrom with the best leica Lenses
For faster loading of our website’s pages, all the images were resized and optimised into WebP format, causing image resolution degradation. However, the original photographs have the best ultra-high resolution providing Ultra HD printing results.
Long before we dispatch your print to your door, it goes through a stringent set of quality control procedures. Our Master printer only make gallery-quality photos, and your print will arrive in great condition, with a lifetime guarantee.
Using cutting-edge print technology, your image is printed in Melbourne Australia with exceptional colour accuracy on the highest archival grade papers available in the industry, then hand-finished and dispatched straight to you via specialist courier.
Each Limited Edition artwork has a digitally embedded signature and edition number on the front and either a personally signed and dated certificate of authenticity will emailed to you or sent together with your artwork.
This certificate verifies the print’s authenticity and limited edition status, ensuring the value of your purchase.
Limited Edition refers to the production of a predetermined number of prints for each photograph. Once sold out, there will be no further reprints. Our Limited Editions come in a variety of sizes, ranging from 100 to 950 autographed prints and shipped globally.
All images are signed in your preferred area around the image and come with a secure, serialised certificate of authenticity that also includes a lifetime guarantee. Each piece is precisely created to ensure superior quality and originality.
Our fine art prints are available in a wide range of unique sizes and specifications to fit your requirements. Please use the Contact Us form to discuss your specific requirements.
I do provide bespoke sizes, which include creative cropping to fit your given area. While some requests may have a detrimental impact on the print’s visual quality, I am pleased to discuss your requirements and work with you to find the best solution.
Contact us for custom printing orders
Large format print sizes of high quality are available for your interior. As a landscape and nature photographer, I take pride in my ability to make large prints with sharp detail.
When it comes to establishing a beautiful centre point in your home, super large wall art is the best option. We offers a carefully picked range of enormous framed and unframed artwork in sizes up to 120cm x 150cm. These statement pieces are ideal for long halls, high-ceilinged rooms, or vast blank walls, adding elegance and beauty without cluttering the space.
No. Most image in my collections is a high resolution photograph that has been personally picked for both artistic and technical merit. All prints are printed at 300dpi and in the size specified. Files are generated utilising a variety of resolution and detail enhancement techniques and printed by skilled printers under my supervision.
All prints can be ordered as Loose print with or without Borders. Listed sizes refers to the size of the image, not the paper, unless you choose a finishing options with White Border. Prints with borders have 4 x 4 x 4 x 6 inches. Custom made borders can be requested.
Please keep in mind that when ordering art prints on paper, you can choose whether to have a white border or not.
If you want your print to have a ‘self’ white border (a few CM of unprinted space around all four sides included in the print size specifications), select YES, which will result in a print that looks like the photographs on our website. This is not a mount card or matting in the frame, but rather a few centimetres of white unprinted border for a modern effect when framed – and to allow some breathing space between the artwork and the frame line.
If you want the paper to fill the entire sheet, choose NO WHITE BORDER from the selection. This will result in the artwork being printed ‘edge to edge’ with no white border appearance. This is frequently chosen if you wish to self-frame and your frame includes matting with a window opening. We recommend measuring the inner window, selecting our print, and requesting ‘NO’ white border.
Sizes listed indicate the size of the paper in inches, not the size of the image. We have different finishing options
Margin sizes vary depending on the proportions of the image, and margins will change with differently sized images. Having a margin protects the image from damage and allows for easier framing and mounting. If you’d like specific image or margin dimensions for a given edition, shoot us an email here.
The best care has been taken to accurately represent the finished photograph in the online gallery, however due to web limitations and differences in individual user’s monitor settings, printed photograph colours may differ slightly from the photographs viewed on this website.
You acknowledge and understand that (a) colours as viewed on a computer monitor may differ from the colours as they appear on our produced goods, and (b) no promise is provided that any image seen online will always match the colours on the final product.
Not at this point in time.
We recommend that all photographs be mounted by an experienced professional. Always handle your photograph with the included white cotton gloves. Make sure your photograph is cold mounted exclusively. We propose mounting on a smooth, high-quality, and dimensionally stable substrate. For optimal results, use a solvent acrylic adhesive that includes UV inhibitors. Please be advised that hanging your photograph on a softer medium, such as foam core, increases the probability of orange peel, or mild dimpling, on the surface.
Please be aware that if your print is damaged during handling or during the mounting process, we are not responsible for the damage or replacement costs. Use a reputable and insured frame business to mount or frame your photos.
No. You can place an order and check out as a guest without creating an account. However, if you choose to do so, you will miss out on the advantages of having an account AND OUR 10% OFF OFFER on your first order and other things such as:
– Easily monitor the status of orders
– Receive notifications about new releases and special promotional deals.
When placing an order, you are responsible for providing all essential information, including your full name, shipping and billing addresses (no P.O. Boxes), phone number, valid e-mail address, and payment method. No responsibility is held for misdelivery caused by inaccurate client information. We reserves the right to refuse or cancel any order at any time, with the customer’s sole remedy being a refund of any payment(s) received for such purchase.
We provide 2 days cooling off period. During this time, you can change your order, exchange it with another artworks or cancel an order. When you cancel an order, a small charge or fee may apply. This fee is intended to cover any costs and admin work services we have incurred due to the cancellation.
After the 2 days cooling off period, you can no longer alter your placed order. The sole exception is the delivery address, which can be amended if your product has not already been dispatched.
To have access to order details, you must first create an online account. Once set up, log in to your account and navigate to the account history tab. This page will show you the status of all current and former orders. If your order has delivered, we will send you an email with the tracking number. Tracking numbers for open orders can also be found on the order details page in your account history. If you opt to order as a guest without making an account, this feature will be unavailable; however, we will still send you email confirmations of your order and shipment.
If you are not totally satisfied with your Fine Art retail purchase, you may return it within 14 days of arrival (you are responsible for any relevant return shipping costs) and get store credit for a future purchase. * Retail Products Include Photography Books and mass produced posters and fine art prints.
However, as our Fine Art Limited Editions, Open Editions, and other bespoke orders are custom-made, we cannot accept refunds or exchanges.
Read more about our Refund Policy
You can email us and request a mockup to see how your chosen photograph will turn your space into something incredible and breathtaking.
How It Works.
Our Wall Art Mock Up Service is available to help you select the ideal artwork. No matter what your budget is, we can help you select the ideal Wall Art for your room.
Step 1: Choose your favourite art from our collection. Take a screenshot
Step 2: On your email, attached a front-facing photo of your space to the form below, and we will handle the rest for you.
Orders must be paid in advance when placed. You can pay for your order using a credit card, PayPal, or another secure payment method as stated in your cart.
For international orders, we accept payment by PayPal or credit card only.
We reserve the right to cancel the order if a payment is halted, a charge is refused, or other pre-payment is not submitted.
Whether it is a little transaction or a huge corporate order, we require full payment in advance.
We employ 256-bit SSL encryption to assist protect credit card transactions. We do not keep credit card information after a transaction is finished. We apologise for the inconvenience of having to re-enter credit card information each time you order, but we think this approach protects your sensitive credit card information. Please review our Privacy Policy to learn more about what information we store (and why).
All information submitted by you in connection with any order is governed by our Privacy Policy.
All our Photo prints are individually produced to the highest possible standards using the finest archival materials and processes to ensure the integrity of your artwork for years to come and as such they require meticulous details and are not created as a production line of Artworks. Normal turnaround time is 3 to 5 business days. Bulk orders will have longer turnaround time.
If you are in an absolute urgent need, and you lived in Australia, we might be able to arrange a faster turnaround time than normal, but contact us first as to how fast you wanted it and your whereabouts.
Because each one is custom made, you have to take into account the Normal turnaround time of our Production plus the Shipment days. Most orders are processed within 3-5 days upon receipt of your order and shipped within 10 to 14 business days. However, some items may be processed faster, while others might take more time, particularly if they require special packaging or handling. The expected processing time for each object is noted on the item detail page under “Shipping.”You need to allow up to 4-6 weeks to get your order into your door. This is only an approximation, depending on where you are and how many you are ordering, it could be shorter or longer than expected. We usually try our very best to get into your door the soonest and shortest amount of time that we can.
Each print is created, sealed, and securely certified in Melbourne Australia before being dispatched insured to your door anywhere in the globe. We want you to be able to enjoy your fine art print for as long as possible, so all of our images are guaranteed for the original purchaser’s lifetime.
Every painting is meticulously wrapped to guarantee it arrives in pristine condition. All rolled photographs are delivered frame-ready in a protective tube, ensuring your fine art print arrives in perfect condition, allowing you to decide the framing option that best suits your needs. Our framed products are shipped in protective gallery packaging, worldwide, to prevent any damage during transit.
The Rolled tubes we used for shipping are extra thick reinforced materials and generally quite sturdy, making them capable of withstanding the typical pressures of transit
Wear cotton gloves when handling prints, to stop any oil in my hands from getting on them and generally help to prevent me from marking them. It’s important to note too that if you brush the face of a matte print you can easily mark it, even with gloves on, so you basically treat that as a no-touch area.
Due to Russian customs regulations, we are unable to ship to Russian residential locations. Shipments must be delivered to a business address and imported solely through that firm.
Please keep in mind that we may be unable to ship to certain countries due to embargoes, sanctions, war, disruptions, local legislation, or other restrictions.
We used DHL certified shipment and insurance for all international orders. Australia wide, we use Austpost -free express post shipment and with free insurance.
As these are high value items or important artworks, delivery will “require signature upon receipt” means that when the package arrives, the recipient must physically sign for it to confirm they received the item, ensuring that only the intended person can accept the delivery and providing proof of delivery for the sender; essentially, the package cannot be left unattended without a signature.
Before the intended delivery date, you will receive notification directly from DHL of the expected delivery date and time frame. You have the option to request the item left on a safe place. When you choose this option and your high value item was stolen, we don’t have any responsibility to your decision of leaving the item without actually receiving it in person. A DHL courier will take a photo of the item being delivered as proof of its condition, as well as to document the delivery location and confirm that the package was left in the correct place; this often serves as a substitute for a signature if the recipient is not present to sign for the delivery.
Shipping costs are determined based on the price, dimensions, and weight of the item purchased, as well as by the shipping destination being Metro, Regional or Remote and the object’s origin (the origin is indicated on the item detail page under “Shipping”). All packaging, handling, and insurance fees are included in the shipping cost.
If an item requires special packaging or handling due to its dimensions, weight, or materials, additional shipping costs may be incurred.
If you require bulk order, send us an email first if you require approximate cost of shipment fees.
We do not charge customs or taxes on foreign orders; rather, these must be paid by the buyer upon import. International collectors are responsible for any fees, tariffs, customs, taxes, or charges incurred after purchasing the artwork.
Please keep in mind that customs processes packages in a restricted timeframe. If your order is not collected promptly, the artwork may be returned to us or become government property. If you return the artwork, you will be charged additional shipping fees to resend it to you.
For small order, we provides FREE complete insurance coverage for all shipments. We will replace or repair any damage that occurs during transit from our production plant to the address specified on your order. We cannot cover items after they have been relocated from their original delivery location.
Our packaging is meant to reduce the possibility of damage or breakage, but we have no control over what happens during transit.
Before you accept a package from the delivery person, you should carefully look it over to check for any visible signs of damage, like dents, tears, wet spots, or crushed corners, to ensure the product inside wasn’t harmed during shipping; if you see damage, you should inform the courier and potentially refuse the package depending on the severity. You can refuse delivery if the package appears damaged as presented to you; in which case, we would strongly recommend that you take photos of it (without handling it) clearly showing the apparent damage, because your having refused delivery (without cause) does not automatically place an obligation on the buyer to issue you a refund for the order.
Key points:
Visual inspection: Quickly scan the package for any obvious signs of damage.
Don’t sign if damaged: If you see damage, do not sign the delivery receipt until you have addressed the issue with the courier.
Document damage: If you do accept a damaged package, take photos of the damage to support any claims you may need to make with the seller.
If your Retail Products package arrives damaged or broken, please notify us! Email us the proof ie photos showing that the package was damaged in transit. We’ll gladly replace it, but we’ll need a photo of the damage. Send at least 4-6 digital images of the damaged box . Requests must be submitted within 7 days of delivery and must include a copy of the shipping receipt as well as photographic evidence of the damage for us to assess. If your request is approved, we will cover the cost of shipping the new goods to you.
No.
DHL (International Deliveries Only)
Packages normally arrive at local customs offices within 2-3 business days. The delivery date to the final destination is dependent on the collector’s response and cooperation during the clearance procedure.
For any address updates, we must be notified before the shipment leaves our facility.
If we receive notice of an address change after the item has left our facility, you will be liable for any and all shipment reroute fees including delays or package being lost in transit, which we will not be responsible for it.
Yes, you can postpone the shipping to a specific date. Under no circumstances can the delay exceed 180 days from the date of purchase. If the Buyer does not provide a shipment date within 180 days of purchase, the Seller will send the purchased work(s) to the address on file in the order form once 180 days have passed. All works are custom orders, and production of the purchased work(s) will commence immediately following payment and will be held by the Seller until the above date.
Given the significant production costs required after production has begun, any request to cancel this order or otherwise modify the created picture (e.g., raising or decreasing size, changing image, etc.) will result in a 50% restocking fee. Due to the shipping and manufacturing timing, the ordered work(s) cannot be cancelled, modified, returned, or reimbursed on the dispatch date or after shipment happens.
Once we shipped your parcel, we will email you with a tracking number and details.
Alternatively, to have access to order details, you must first create an online account. Once set up, log in to your account and navigate to the account history tab. This page will show you the status of all current and former orders. If your order has delivered, we will send you an email with the tracking number. Tracking numbers for open orders can also be found on the order details page in your account history. If you opt to order as a guest without making an account, this feature will be unavailable; however, we will still send you email confirmations of your order and shipment.
We cannot guarantee rush delivery. However, if you are in need of expedited processing and shipping, please contact us and we will do our best to accommodate your request.
Our team of programmers and security experts make sure that your personal information remains completely confidential. We made sure that we have had NO security breaches.
We are committed to protecting your privacy. When you enter your credit card number, we encrypt that information using secure socket layer technology (SSL). Your credit card is stored in an encrypted form for a limited amount of time at our credit card processing partner, Authorize.net, using fully PCI compliant industry standards. We never store PIN data or security codes.
The URL of this FINE ART SHOP CHECKOUT begins with https:// – this means that the page is hosted on a secure server and all transactions taking place are encrypted, so your card details are protected.
If anything goes wrong, our support team will investigate and resolve, where possible, any situation you ask them to look into. Our reputation is only as good as your experience.
-Promotions, discounts, and promotional coupons are only good during the specified dates and periods and cannot be extended. Discounts cannot be applied to orders submitted outside of the mentioned promotional periods.
-If a discount code is provided, it must be used at checkout to redeem the promotion. Discount coupons cannot be applied after you have placed your order and received confirmation.
-All promotions are exclusively available to Australian citizens. All promotions, unless otherwise noted, are exclusively accessible to retail customers.
-Promotions cannot be paired with another promotion. All promotional codes and special offers are not redeemable for cash, cannot be used to purchase gift cards, cannot be applied to previous transactions, are non-transferable, and are not applicable to trade or wholesale customers. A single promotional code or special offer can be applied per transaction.
-Promotions do not apply to shipping, GST duties or similar services. Unless specified, promotions do not apply to gift vouchers or pre-order items. .
-Promotional or Sale items are NOT eligible for ‘change of mind’ returns. Once your order has been placed no amendments or cancellations can be made.
-For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower-priced item.
-Promotions do not apply to shipping, GST, or other related services. Gift vouchers and pre-order items are not eligible for promotions, unless otherwise noted.
-Promotional and sale items are not eligible for ‘change of mind’ refunds. Once your order has been placed, no changes or cancellations may be made.
-For promotions in which you must purchase one (or more) items to receive a discount on the second (more) item(s), the discount will be applied at checkout to the lower-priced item.
-Promotional items are available only while stocks last
-Heart & Soul Whisperer Art gallery at its sole discretion, extend or terminate a Promotion at any time without giving a prior notice.
Custom Made Artwork on a Premium, Museum Quality prints.
Dr Zenaidy Castro is a founder of Vogue Smiles Melbourne, a private Dental practice based in Melbourne CBD, Australia. Prior to working in photography, her artistic journey involved exploration and experimentation with painting a wide variety of subject matter, ranging from organized still life to landscape, to life drawing, to portraits, to abstract..She also worked in a wide range of styles, interests, and themes, as well as in a variety of media, and was influenced by many artistic styles. Her creative process seems like a yin and yang, with a strong passion for each end of the colour spectrum—from black and white to art that displays a visual feast of colour..These different parts of her artistic persona balance each other. She feel strongest consistent love of abstract art—in all of its different forms, be it a real painting or digital art or in photography. She love the creative process involved in searching your imagination for inspiration. She love the vibrancy and colour explosion in abstract works, which expresses mood and infuses the art with life of its own, built upon richly coloured paint and a wide rangeof textural effects, painting strokes, and styles..She always seek inspiration by how something so small and seemingly insignificant can be transformed into something big and beautiful and full of life with colour, forms, lines, and light. She like that the unfolding of things—with different perspective and imagination—will begiven a chance to turn into something beautiful..She love her artistic journey of creating and improvising something, from simple realistic images to abstract renditions, and ending up with something entirely different. Perhaps this isher personal “handwriting” of art—her share of the world’s visual language..READ MORE
Dr Zenaidy Castro is a founder of Vogue Smiles Melbourne, a private Dental practice based in Melbourne CBD, Australia. Prior to working in photography, her artistic journey involved exploration and experimentation with painting a wide variety of subject matter, ranging from organized still life to landscape, to life drawing, to portraits, to abstract..She also worked in a wide range of styles, interests, and themes, as well as in a variety of media, and was influenced by many artistic styles.
Her creative process seems like a yin and yang, with a strong passion for each end of the colour spectrum—from black and white to art that displays a visual feast of colour..These different parts of her artistic persona balance each other. She feel strongest consistent love of abstract art—in all of its different forms, be it a real painting or digital art or in photography. She love the creative process involved in searching your imagination for inspiration. She love the vibrancy and colour explosion in abstract works, which expresses mood and infuses the art with life of its own, built upon richly coloured paint and a wide rangeof textural effects, painting strokes, and styles.
She always seek inspiration by how something so small and seemingly insignificant can be transformed into something big and beautiful and full of life with colour, forms, lines, and light. She like that the unfolding of things—with different perspective and imagination—will begiven a chance to turn into something beautiful..She love her artistic journey of creating and improvising something, from simple realistic images to abstract renditions, and ending up with something entirely different. Perhaps this isher personal “handwriting” of art—her share of the world’s visual language..READ MORE
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SETISFACTION
AFTERPAY
TRADE COURTASY