All of our PRINT – ON – DEMAND Fine Art Photography Print are sold subject to our standard terms and conditions.

By purchasing a our Pint-on-demand product (the “Product”), you are entering into a legally binding agreement with Heart & Soul Whisperer Art Gallery Pty ltd. (“Company”, “we”, “us”, “our”). Please read these Pre-Sale Terms and Conditions (“Terms”) thoroughly before making a purchase. If you do not accept these Terms, you should not proceed with your transaction.

RETURN POLICY ON PRINT-ON-DEMAND PIECES

Please chose carefully because we do not refund or exchange for change of mind returns.  All  of our print-on-demand artwork pieces are custom-made, or made-to-order in the size and frame of your choice, and given the significant production and materials costs required after production has begun plus delivery, and as such, we are unable to offer returns or exchanges.

All sales are final. We do not offer refunds, returns, or exchanges for our artworks. Our dedication to quality and originality guarantees your investment in these one-of-a-kind products. Your satisfaction is our top priority.

We will only accept returns for products damaged in transit when delivery is managed by us through our preferred art courier.

RETURN POLICY ON READY- MADE PRODUCTS

If you are dissatisfied with your purchase of a ready-made product, we offer a 14-Day Satisfaction Guarantee and you may return it within 14 days of receipt (you are responsible for any relevant return shipping costs) and receive store credit for a future purchase. Ready-made products include photography books and mass produced posters or prints. Items must be returned in new condition, with all original packaging and no signs of usage or wear.

You have 14 days from the date you received it to notify us. Select from:

You can receive store credit or a refund to your original payment method with a 20% processing fee deducted from the total amount.

Limited Edition, Open Edition. Fine Art and Element Frames Fine Art Limited Editions, Open Editions, and Element Frames are custom-made, so we cannot accept refunds or exchanges.

Returns policy: what you need to know

-We urge that you preserve evidence of postage for any returned item(s), because we cannot consider a claim for returned products lost in transit without it.

-Our business order warranty only covers poor workmanship or damage during transportation.

-We cannot reimburse shipping expenses for orders delivered outside of Australia (unless the product is defective or damaged).

-We cannot provide goods in exchange for those you return, just replacements.

-Please be aware that all Special commissions, Special Collection, Limited Edition & Open Edition artworks and eGift Cards are FINAL SALE and are not eligible for returns.

– Returns are not allowed for artwork that has been stretched, cropped, or manipulated in any way after purchase.

-If unsure if a particular product is eligible for returns or exchange, you can contact us for confirmation.

Please choose carefully when purchasing as the below items are not eligible for Change of Mind returns:

-Special commissions, Special Collection, Limited Edition & Open Edition artworks and eGift Cards

-Any items purchased as part of a promotional period, floor stock, clearance page.

-Any bespoke size/designed products outside of our standard range of sizes & designs.

-All products that have already been used and not in a resalable condition.

-All prints that has been installed or partially installed.

-All rolled prints that have been framed by a third party.

Can I exchange my limited edition artwork for a different photograph?

Each Limited Edition or most of our print-on-demand pieces is made to order. As a result,  we are unable to change your artwork once order is placed.

Can I cancel my limited edition artwork?

You have 2 days cooling off period after submitting your order. After this 2 days cooling off period, we can no longer accept cancellation.

All pieces are custom orders. Production of the acquired work(s) commences immediately 2 days after purchase, and shipment is scheduled as soon as possible after completion. As a result, the work(s) are not cancelable, returnable, or refundable after the 2 days cooling off period.

Given the significant production costs required after production has begun, any request to cancel an order or otherwise modify the created picture (e.g., increasing or decreasing size, changing image, etc.) will result in a 50% restocking fee.  Because of our shipping and manufacturing schedules, manufactured and sent work(s) are non-cancellable, non-returnable, non-exchangeable, and non-refundable.

Change of Mind Exchanges

We accept Change of Mind Exchanges with another Photo within the two-day cooling off period. If the costs are the same, we do not need to do anything. However, if there is a pricing difference, you can either pay extra or receive a refund if the exchange photo costs less than the photo that you originally ordered.

What if I received the incorrect item?

If you received the incorrect item in your order or are missing one, please go to your account on and request a refund.

1. Go to ‘Your Orders’
2. Select ‘Return/Refund’ for the appropriate order.
3. Confirm receipt of the package and choose the reason for return as ‘Wrong item was sent’. You may also provide photographs and/or comments to help explain.
4. Confirm the return information and then click ‘Next’.
5. If there is no need to return your goods, the final step is to choose your refund option. You can obtain your refund as a credit balance or by crediting your original payment method. Make your decision and then click ‘Submit’.
6. If you need to return your item(s), you will be able to select your return method. Choose your return and refund methods. Then click ‘Submit’.
7. Print and tape your return label to the outside of the package. The first return for any order is free. Mail your package to the nearest Australia Post, and you’re done!

After you apply for a return, you must return your product within 14 days.

RETURN POLICY ON DIGITAL PHOTOGRAPHIC ARTS OR PRINTS

Due to the nature of digital photography and the fact that photographic files once downloaded, cannot be returned; we have a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e.,  the buyer selected and paid for the photo and then we sent the buyer the correct photograph) it is then considered  non-refundable.

Refunds will NOT be given due to your mistakes of accidentally or incorrectly choosing a photo, not liking a  photo, selecting an incorrect photo after the buyer has already  received the photograph, or any other reason.

However, If a mistaken photo is sent to the buyer, as documented on the invoice, we will send the correct photo to the buyer free of charge.

Should the download fail we will allow additional downloads free of charge.

Please make your selection carefully before ordering as All sales of Digital Files are Final.

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